Webinar 15: Improving Customer Service in your Business

Delivered by: Russell Cummings – Strategic Business Development – http://www.sbdbusiness.com.au/
Date delivered: 19 June 2014 – 5:30pm EST
Duration: 30 minutes
Download Workbook for this Webinar: Improving Customer Service in your Business Workbook

Who are your key Customers and how can you improve the level of service that you provide? All too often the small differences in how you treat them is how your clients will determine whether you are delivering a superior quality service (or product). This webinar will highlight some of the key elements to improving Customer Service.

Recommended Resources

Webinar Slides: click to download the file

Rater Templateclick to download the file

Net Promoter Scoreshttp://www.netpromoter.com/why-net-promoter/know/

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