Webinar 15: Improving Customer Service in your Business
Who are your key Customers and how can you improve the level of service that you provide? All too often the small differences in how you treat them is how your clients will determine whether you are delivering a superior quality service (or product). This webinar will highlight some of the key elements to improving Customer Service.
Webinar Slides: click to download the file
Rater Template: click to download the file
Net Promoter Scores: http://www.netpromoter.com/why-net-promoter/know/